1 The company

Tigeni AS is a Norway registered company with organization number: 922 058 490, our address is: Hagaløkkveien 26, 1383 Asker, Norway.

2. Standards applying to Tigeni's tests, services and mobile application

All tests are in accordance with the EU's current standards and norms. All reference values are based on NFMB, the Norwegian Association for Medical Biochemistry published in the National User Handbook of Medical Biochemistry. The mobile application can be downloaded from the Apple App Store and Google Play Store and is in accordance with the rules of these in force at any given time.

3. Privacy and data deletion

All person sensitive data will be processed in accordance with any applicable privacy rules in Norway and the EU. We only use the customer's information to be able to carry out our obligations with the customer's consent. We process the customer's personal data in accordance with the Personal Data Act (personopplysningsloven).

Tigeni has data processor agreements with our subcontractors so that information security is safeguarded in accordance with EU / EEA guidelines. The customer can demand access to their own personal data and demand that their information be deleted after the use of the service has ended.

Users can delete their own data in the mobile application. The deletion will not be reversible. The deletion will apply to all health and wearable data.

4. Contact and support

All inquiries are answered by email or chat. Response time is within the following business day. The email address is: post@tigeni.com

5. Membership

In those cases where the purchase is an annual membership, the membership runs for 1 year. The customer can pay the full amount at the conclusion of the contract or be charged per month by by prior agreement.

6. Right of withdrawal

Note that Tigeni has goods that for reasons of health or hygiene are not suitable for return and that equipment and packaging are adapted to the customer's submitted information. Cancellation of the purchase will not be possible if either the first test has been activated or the packaging has been broken.
The reason for this exception in the Right of Withdrawal Act is because it is not possible to sell the item to others when the activation code has been registered and or packaging is broken. If the packaging has not been broken and the activation code has not been activated, the customer will have the right to withdraw from the agreement (right of withdrawal) by notifying the seller in accordance with section 13 of the Right of Withdrawal Act within 14 days from the date of purchase. The customer bears the cost of shipping in connection with cancellation of purchase. The right of withdrawal stipulates that the customer bears the costs himself (cf. the Right of Withdrawal Act § 8). Send us an email to: support @ tigeni .com and we will send you a cancellation form.

7. Sending samples

All samples must be returned using packaging and tubes provided. All samples must be delivered to a post office or shop with a postal service. The return packaging has a built-in temperature sensor that monitors temperature during transport. If the sample cannot be analysed, this will detected before analysis in the laboratory. The customer will then be notified to take a new sample at no further cost.

8. Prices, payment and delivery

The total cost of the purchase will appear before ordering and include all expenses associated with the purchase except for expenses for any return postage.

When using a card, the purchase price will be reserved on the card when ordering. If you have used Collector Bank's payment solution and have questions regarding it, please contact Collector.

Delivery of the products takes place in the manner, at the place and at the time stated on the order confirmation. We are responsible for the products until they are taken over by you, ie when you have received the products into your possession.

If the delivery of the products is delayed, we will provide the customer with information as soon as we know about it, together with information about and possibly when delivery can take place, or if the product (s) are sold out. Uncollected and unpaid packages will be

9. Passive action

If the customer does not pick up the order and behaves in a completely passive manner, we will not know why the package has not been collected. The customer will then not have fulfilled the requirements set out for the customer in accordance with the Right of Withdrawal Act § 11 and § 13, and thus loses the right to withdraw from the agreement.

10. Errors or omissions

Notification of errors and defects in the products, service or mobile application must be sent to us in writing as soon as possible. We recommend that the complaint is sent to us at the email address: post@tigeni.com. Tigeni is not responsible for any loss or damage resulting from errors or omissions in information received by the customer in connection with the services. Information you may receive through Tigeni's services does not replace personal contact between patient and healthcare professionals. Tigeni does not assume responsibility for damages of any kind related to the use of content, services or links on the websites. Parts of the service and the mobile application are based on the collection of data from third parties. Tigeni is not responsible if third party data should contain errors or omissions.

11.Change of website / app and terms of use

In order to improve the user experience, Tigeni will be continually developing services and the the mobile app. Tigeni reserves the right, without prior warning, to carry out improvements and changes to services or mobile applications that Tigeni deems neccessary. 

12. Force majeure

Should Tigeni be prevented from delivering or should such a delivery obligation becomes unreasonably difficult as a result of a labour dispute or any other circumstances beyond the parties' cannot control it i.e. in the event of fire, war, mobilization or unforeseen military calls of a similar extent, requisitions, seizures, shortages of means of transport, as well as deficiencies or delays in deliveries from subcontractors or manufacturers as a result of such circumstances referred to in this section, Tigeni shall be exempted from all other liability except refund.

13. Disputes and legal jurisdiction

??? Disputes in connection with the conditions and associated provisions, as well as disputes concerning the following legal matters fall within the ordinary courts, with the Oslo District Court as venue. ???

Copyright

All content on the website or mobile application is property of Tigeni and is protected by copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including e.g. review of the products, images / graphics, design and layout and other content on Tigeni's website may under no circumstances be downloaded, copied or otherwise used without the prior written consent of Tigeni.